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MCU Contacts
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MCU Members Benefit From
Internet Banking! |
MCU members benefit from FREE Internet Banking.
Check balances, transfer funds, examine check clearance dates and pay
MCU loans with no fees or charges. Partnership Checking includes FREE
Bill-Payer, as well, and for a nominal fee this service is available
with other checking accounts.
MCU Internet Banking and Bill Payer Terms and Conditions
Types of transfers - You may access your account(s) by computer
24 hours a day using Internet Access, a user ID number, and password
to:
 Transfer
funds from checking to savings
Transfer
funds from checking to checking
Transfer
funds from statement savings to checking
Transfer
funds from statement savings to statement savings
Make
payments from checking to loan accounts with MCU
Make
payments from statement savings to loans with MCU
Schedule
automatic internal transfers
View
image of paid check
Get
information about:
-- 1. The account balance of checking accounts
-- 2. Current statement transactions from checking accounts
-- 3. The account balance of savings accounts
-- 4. Current statement transactions from statement savings account
-- 5. Current amount due on loan accounts
-- 6. Current statement transactions on loan account
Designation of Bill Payment Account
In order to use MCU Internet Banking for bill payment you must have a
checking account with MCU.
Services Available through MCU Internet Banking
The MCU Internet Banking service allows you to:
1. Access your checking account to pay most bills (Bill Payment)
2. Transfer funds electronically; between statement accounts
3. Obtain account information
4. Obtain certain product and service information
5. Make certain types of loan payments
6. View image of paid checks through your checking account
7. Schedule automatic internal transfers
8. Stop payment on checks
Collectively, these are referred to as the "MCU Internet Banking Services"
General Information about MCU Internet Banking
You may use MCU Internet Banking virtually anytime, day or night, 7 days
a week. Bill Payment Customer service is available through Metavante
at 1-877- 327-7386. However MCU Internet Banking may be temporarily
unavailable due to record updating, or technical difficulties. In addition,
Millbury Federal Credit Union and Metavante make MCU Internet Banking
with Bill Payment available pursuant to a license agreement between
Millbury Federal Credit Union and Metavante. Any interruption of service
or access caused by Metavante will also prevent your use of the service.
To utilize the services, you will need to enter your User ID and password
and otherwise satisfy the system’s security features.
Bill Payment Transaction Procedures
Bill Payments may be processed in three different transaction modes.
They are as follows:
-- 1. "Today". If you designate a payment or transfer as a "Today" Transaction
the scheduled initiation date will be the next business day. However,
sufficient funds must be available on the day and at the time you request
the "Today" Transaction. "Today" Bill payments may
not be canceled for any reason once you have ended a MCU Internet Banking
session, as funds are immediately deducted from your designated checking
account.
-- 2. "Future". If you designate a Bill Payment or Transfer
as a "Future" transaction, you may request that the transaction
be made on a future date that you may designate up to 364 days in advance
of the Scheduled Initiation Date. The processing date will be the effective
date that you entered, or the next business day should the effective
date fall on a weekend or holiday. Sufficient funds must be available
by midnight of the night before the processing date, but will be deducted
from your primary checking account on the Scheduled Initiations Date. "Future" transactions
may be canceled or changed 24 hours prior to the Scheduled Initiation
Date.
-- 3. "Recurring". If you designate a Bill
Payment or Transfer as a "Recurring" transaction, you may request,
and the credit union will use, a Scheduled Initiation Date that recurs
on a specified
regular basis (i.e. weekly, bi-weekly, monthly, etc). You’ll designate
a "start" and "end" date. Sufficient funds must be
available by midnight of the night before the Scheduled Initiation Date. "Recurring" transactions
may be canceled or changed 24 hours prior to the Scheduled Initiation
Date.
Bill Payment
-- 1. Account Designation and Payees. All Bill Payments you make through
MCU Internet Banking will be deducted from your checking account. Any
payee you wish to pay through MCU Internet Banking must be payable
in U.S. Dollars and located in the United States. Each payee must
appear
on the payee list you create with the credit union and the account
you are paying with must be in your name. You may not use MCU Internet
Banking
to make payments to a federal, state or local government or tax unit.
-- 2. Processing. Funds will be taken out of your primary checking
account on the Scheduled Initiation Date entered by you. In many cases,
your
Bill Payments are electronically delivered to the payee within four
business days after the Scheduled Initiation Date. However, some payees
are not
set up to accept electronic payment. In these cases, a check will be
sent, which may take up to ten business days to process and deliver
to the payee.
You must allow sufficient time (4 to 10 business days) for us to receive
your request and process the Bill Payments so that the funds can be
delivered to the payee before the payment due date (the due date shown
on the invoice
or provided in your agreement with the payee, not taking into account
any grace period provided by the payee). If you do not allow sufficient
time, you will assume full responsibility for all late fees, finance
charges, or other actions taken by the payee. If you schedule your
payment with sufficient time, and the payment was not received by the
payee,
or was received late, Metavante will assume responsibility.
Metavante and MCU are responsible only for existing ordinary care in
making payments upon your authorization and for mailing or sending
a payment to the designated payee. Metavante and MCU are not liable
in
any way for damages you incur if you do not have sufficient funds in
your account to make the payment on the processing date, if the estimate
of time to allow for delivery to the payee is inaccurate, due to delays
in mail delivery, in changes of merchant address or account number,
the failure of any merchant to account correctly for or credit the
payment
in a timely manner, or for any circumstances beyond the control of
the credit union or Metavante.
Limitations of Service
-- 1. Dollar Limits. There is a daily dollar limit of $9,999.99 on any
payment or IntraBank transfer.
-- 2. Transfer Limitations. Except as provided herein, all Bill Payments
and Transfers to and from an account are subject to the terms and conditions
applicable to such account as set forth in the account agreement governing
such account. With respect to Statement Savings and Statement Money Market
Accounts, you may not make more than six transfers, or withdrawals per
month to another account of yours or to third parties, when these transfers
are made by means of a pre-authorized or automatic transfer, or telephone
agreement.
-- 3. Available Funds Required. All Bill Payments and
Transfers initiated through MCU Internet Banking are subject to there
being sufficient funds
in the affected account to cover the transfer on the effective date of
the transaction.
Stopping or Modifying MCU Internet Banking Authorized
Payments
Payments designated as "Today" transactions cannot be stopped,
canceled, or changed once your MCU Internet Banking session is terminated.
Except as stated below, in order to request a stop payment on a MCU Internet
Banking transaction designated as "Future" or "Recurring",
you must cancel or change the payment or transfer using MCU Internet
Banking at least 24 hours prior to the scheduled processing day.
Security
Procedures
A password will be assigned to you for Bill Payment for security purposes.
The password is confidential and should not be disclosed to third parties.
You are responsible for the safekeeping of the password. You agree not
to disclose or otherwise make the password available to anyone not authorized
to sign on your accounts.
You represent that you have considered the security procedures of the
MCU Internet Banking services and find that the security procedures are
commercially reasonable for verifying that a Bill Payment, Transfer or
other communication purporting to have been issued to you is, in fact,
yours. In reaching this determination, you have considered the size,
type, and frequency of Bill Payments, Transfers or other communication
that you anticipate processing through the credit union.
If the MCU Internet Banking security procedures are not in your judgment,
commercially reasonable, you must inform us within 30 days. If the size,
type and frequency of Bill Payments, or Transfers change, and the result
is that the MCU Internet Banking security procedures cease to be commercially
reasonable, you must also inform us of this within 30 days.
Documentation
and Verification of Payments and Transfers
--1. Confirmation Numbers – Upon completion of a transaction using
MCU Internet Banking, a confirmation number will be given. You should
record this number, along with the payee, scheduled date and transaction
amount in your checkbook register (or other permanent record), because
this will help in resolving any problems that may occur. A printed receipt
can be obtained through MCU Internet Banking.
-- 2. Periodic Statements – Information concerning MCU Internet
Banking transactions will be shown on your monthly statement for the
account to and from which transfers are made.
-- 3. Recurring Deposits – If you have arranged
to have deposits made to a deposit account at least once every 60 days
from the same person
or company, you can find out whether or not the deposit has been made
through MCU Internet Banking or you can call Telephone Teller at 508-860-7506
to find out whether or not the deposit has been made
Other Conditions
You are responsible for complying with all terms of this agreement
and disclosure and the regulations governing the deposit accounts
which you
access using MCU Internet Banking. The regulations governing your deposit
account are set forth in your Deposit Agreement and Disclosures.
Changes
in Terms
We will mail or deliver a written notice to you at least 30 days
before the effective date of any change in term or condition disclosed
in
this Agreement and Disclosure if the change would result in increased
liability
for you, fewer types of available electronic funds transfers or stricter
limitations on the frequency or dollar amounts of transfers, unless
prior notice is excused by law.
Canceling MCU Internet Banking
You may cancel your use of MCU Internet Banking at any time by sending
an electronic message to the credit union or by calling 508-865-7600.
If you notify the credit union by phone, we may require you to
put your request in writing. You cannot cancel, until all pending
payments
have
cleared. If you have pending payments and do not want to wait for
them to clear, you may individually delete these future payments.
Liability
for Unauthorized Use
You will notify us immediately if you believe that your password
has become known to an unauthorized person. Telephoning is the
best way
of keeping your possible losses to a minimum. You can lose no
more than
$50.00 for any unauthorized transaction involving only credit
accounts.
Also, if your statement shows electronic funds transfers that
you did not make, you will notify us immediately. We may require
you
to provide
your complaint in the form of an affidavit. If you do not tell
us within 60 days after we sent you the first statement on which
the
problem
or error appeared, you may not get the money back.
Notification
of Unauthorized Transaction
If you believe your password has become known by an unauthorized
person, or that someone has transferred money or made payments
without your
permission, you may call Millbury Federal Credit Union Member
Service at 508-865-7600.
Liability or Failure to make Payments
If we do not send a payment or make a transfer on time, or
the correct amount according to your instructions given in
accordance
with this
Agreement and Disclosure, we will be liable for damages caused.
However, there
are some exceptions. We will not be liable, for instance,
if:
-- 1. Through no fault of ours, your account does not contain
sufficient funds to make the payment or transfer.
-- 2. The equipment, ATM network, phone lines, or computer
systems were not working properly or were temporarily unavailable.
-- 3. Circumstances beyond our scope of control, such as
fire or flood, prevented the payment or transfer, despite
reasonable
precautions
we
have taken.
-- 4. A court order or legal process prevents us from making
a transfer or payment.
-- 5. You have previously reported unauthorized use of your
password, or if you default under any agreement with us or
if you or the
credit union terminate this agreement.
-- 6. The payee does not process a payment correctly, or
in a timely manner.
There may be other exceptions stated in our agreement with
you.
If any circumstances listed should occur, we will assist
you with reasonable efforts in taking appropriate corrective
action
to reprocess
the transactions
that may not have been completed or to correct transactions
that have incorrectly been processed.
Errors or Questions
Please refer to the Error Resolution notice located in the
Electronic Funds Transfer section of this agreement.
Account
Information Disclosure
We will disclose information to third parties about your
account and the payments and transfers you make:
1. When it is necessary for verifying or completing payments
or transfers, or resolving a problem relating to a payment
or transfer
2. In order to verify the existence and condition of
your account for a third party, such as a credit bureau
or merchant
3. In order to comply with government agency or court
orders
4. To any subsidiary or affiliate
5. If you give us written permission
6. As otherwise permitted in the MCU savings deposit
agreement and disclosures, by law, or as required by
government regulations
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50 Main Street, Millbury, MA 01527 - (508) 865-7600
 
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